Terms and Conditions of Business

The following Terms and Conditions apply to all work provided by us, CefniTech Solutions Ltd, a company registered in England and Wales, with company number 13939951, trading as CefniTech.

1. Invoices and Payments

1.1 Once a repair or service is completed, an invoice will be generated. Payment is due in full within 7 days of the invoice creation.
1.2 If the invoice is not paid in full within 21 days, a £15.00 device storage fee will be charged. We will hold your device for no more than 30 days. After this period, if the invoice remains unpaid, you relinquish ownership of any items left in our possession, and they will become the property of CefniTech Solutions Ltd.
1.3 If payment is overdue, the Company may suspend services until payment is received.
1.4 Rejection of a Cheque Payment: If a cheque is declined or returned unpaid, a £15.00 rejected payment fee will be added to your invoice. If the invoice remains unpaid after 30 days, additional collection or legal fees may apply, and the Company reserves the right to take further action to recover the outstanding balance.

2. Cancellation Charges

2.1 If an accepted proposal for a task (e.g., computer repairs, IT solutions, purchasing, security, CCTV, networking, tutorial, etc.) is cancelled:
2.2 Within 24 hours of commencement, a refund of 50% of the total invoice value will be provided.
2.3 Within 48 hours of commencement, a refund of 25% of the total invoice value will be provided.
2.4 Cancellations beyond 48 hours of commencement will not be eligible for a refund.

3. The Services

3.1 Service Provision
3.1.1 The Client acknowledges that the Company requires time to process the Client’s requirements and procure any additional spares and equipment necessary to provide the Services.
3.1.2 The Services provided include corrective maintenance in respect of faulty materials related to the Equipment, including repairs and fitting of replacement parts (which may be refurbished or reconditioned). Any parts removed will become the property of CefniTech Solutions Ltd.
3.1.3 If the Client requires services for additional Equipment, such Equipment must be added to the Schedules and agreed upon via the prescribed change process.
3.1.4 Consumable items (e.g., toner cartridges, printer heads, etc.) are excluded from the Services and will incur additional charges.

3.2 Company’s Performance
3.2.1 The Company will perform the Services with reasonable skill and care, exercising appropriate diligence and foresight expected from a skilled professional.
3.2.2 The Company is not responsible for the repair or replacement of consumable items or items that have been excluded from the Service Level.

3.3 Repairs, Inspections, and Additional Services
3.3.1 Any repair work, when carried out, will require the signature of a person authorised to approve it.
3.3.2 If the agreement is made after the sale or delivery of the Equipment, or if the Client has installed the Equipment themselves, the Company reserves the right to inspect the Equipment. If a fault is found, the Company will notify the Client and may carry out repairs, which will be charged at the prevailing rates.
3.3.3 The Company will not be responsible for the repair of any Equipment due to user error or improper installation by the Client.

3.4 Software and Firmware
3.4.1 The Services include software and firmware when specified in the Schedules but may incur additional charges for:

• Restoration of digital data
• Installation and configuration of software on new or replacement devices
• Training
• Software upgrades and updates
• Unauthorised use of software
• Inadequate backup procedures
• Any other services outside of those specifically covered under the Service Level.

3.4.2 The Company is not responsible for the security or integrity of any software, firmware, or data supplied by the Client.

4. Charges and Payments

4.1 The Client agrees to pay the charges and expenses as specified in the Terms of Engagement.
4.2 If the invoice is not paid in full within 21 days, a £15.00 device storage fee will be charged. Devices will be held for no more than 30 days. After this period, you relinquish ownership of the item, which will become the property of CefniTech Solutions Ltd.
4.3 If payment is overdue, the Company may suspend services until payment is received.
4.4 Rejection of a Personal Check: If a personal check is declined, a £15.00 rejected payment fee will be added to the invoice. If unpaid after 30 days, collection or legal fees may apply.

5. No Fix, No Fee Policy

5.1 Diagnostic Fee: If you bring a device to us for repair, and we are able to diagnose the issue but you choose not to proceed with the repair, a minimum diagnostic fee of £25 will be charged. This fee is applicable to cover the time our technician has spent assessing the issue and sourcing any necessary software or hardware.
5.2 The No Fix, No Fee policy only applies if we are unable to find a solution to the problem or repair the device. If we are able to fix the issue and you decline the repair, the diagnostic fee will still apply, and payment will be due before the device is returned to you.
5.3 Any work or repairs that require additional parts, installation of software, or labor will be quoted separately and require your approval before proceeding.

6. Confidentiality

6.1 The Company agrees not to divulge any confidential information about the Client’s business or affairs, except to sub-contractors or others where the Client has expressly consented.

7. Intellectual Property

7.1 The Company agrees not to infringe the Client’s intellectual property rights.
7.2 The Company retains ownership of all intellectual property rights over any materials or documents produced as part of its services.

8. Liability and Insurance

8.1 The Company is not liable for loss or damage to the Client’s property unless due to the Company’s negligence or failure to perform its obligations.
8.2 The Company’s liability will be limited to the value of the charges payable by the Client for the services rendered.

9. Termination for Breach

9.1 A breach of the following conditions entitles the non-breaching party to terminate the agreement immediately:

• Non-payment by the Client
• The Company’s failure to remedy a breach within a reasonable time after written notice
• The Client’s financial insolvency or bankruptcy
  9.2 The Company reserves the right to terminate the agreement if the Client violates any intellectual property rights.

10. Termination and Consequences

10.1 If the agreement is terminated, the Client must pay any sums due under the agreement immediately.

11. Company’s Outputs, Materials, and Information

11.1 All intellectual property rights (including copyright) in documents, software, or materials produced by the Company will remain the Company’s property.
11.2 The Client agrees to keep all materials provided by the Company confidential and not to distribute them without prior written consent.
11.3 Any materials provided by the Company are licensed for internal use only, and such license terminates if the agreement is terminated.

12. Force Majeure

12.1 Both parties will be released from their obligations if performance is impossible due to national emergencies, war, government regulations, or other causes beyond their reasonable control.

13. Miscellaneous

13.1 Each party warrants that it has the power to enter into the agreement.
13.2 This agreement contains the entire understanding between the parties.
13.3 Any change of address or contact information must be communicated within 24 hours.
13.4 The agreement will be governed by English law and subject to the jurisdiction of English courts.

14. Waiver

14.1 Failure to enforce any part of the agreement does not waive the right to enforce that part at a later time.

15. Mediation

15.1 In the event of a dispute, the parties agree to attempt mediation. If the dispute is not resolved within 30 days, the dispute will be settled through litigation.

16. Definitions

“The Company” means CefniTech Solutions Ltd, trading as CefniTech.
“The Client” means the individual or entity receiving the services and responsible for payment.
“Consumable Items” refers to toner cartridges, printer heads, cables, screens, batteries, etc.
“Service Level” means the level of service as agreed in the Schedules.
“The Term” refers to the period during which services are provided.

Signature Requirement for Collection & Delivery

To ensure a clear understanding and confirmation of the terms, CefniTech Solutions Ltd will require the Client’s signature on a Job Acceptance Form for any device collected or dropped off for repair. This form will detail the agreed scope of work, associated fees, and acknowledgment of the Terms and Conditions as outlined above. The Client’s signature confirms their acceptance of these terms before any work commence.