How to Stop Fake Apple Support Calls from Stealing Your Activation Lock

Most people assume Apple will never ring them on a landline or mobile – that any call claiming to be from Apple Support is automatically legit. In reality, scammers are using rented AI‑voice agents to impersonate Apple and coax stolen‑device owners into handing over the passcode that unlocks the Activation Lock. How can I spot a fake Apple support call straight away? We see this a lot: the caller greets you with a polite "Hello, this is Apple Support" and immediately asks for your device serial number, IMEI and, crucially, the passcode that unlocks the phone. Real Apple technicians never ask for your passcode over the phone. They’ll direct you to an official support site instead. What should I do the moment I get a suspicious call? Hang up and note the caller ID. Why it matters: Ending the call prevents the scammer from gaining any more information and gives you time to verify. Check the number against Apple’s official contact list on Apple’s website . Why it matters: Scammers often use spoofed numbers that look local but aren’t on the genuine list. Never disclose your device passcode, Apple ID password or 2FA codes. Why it matters: Those credentials unlock the Activation Lock and let thieves reset the device as their own. Log into Find My on a separate device or via iCloud.com and confirm the device status. Why it matters: You can see if the device is already marked as lost or if it’s still linked to your Apple ID. Enable "Find My" notifications for any future location chang