The following Terms and Conditions apply to all work provided by us, CefniTech Solutions Ltd, a company registered in England and Wales, with company number 13939951, trading as CefniTech.

1. Acceptance of Services

1.1 Acceptance of CefniTech’s services may be provided verbally, in writing, or electronically.

1.2 Where the Client confirms agreement to proceed with any repair or service by replying to an email, such confirmation shall constitute acceptance of these Terms and Conditions and authorisation for CefniTech Solutions Ltd to carry out the requested work.

1.3 This applies to all services including, but not limited to, computer repairs, diagnostics, remote support, on-site services, software installation, and any related work.

1.4 By accepting the services, the Client confirms that they have the authority to grant access to any relevant device, systems, data, or premises as required to perform the services.

2. Invoices and Payments

2.1 Once a repair or service is completed, an invoice will be generated. Payment is due in full within 7 days of the invoice date, unless alternative payment terms have been agreed in writing.

2.2 Where an invoice relates to a physical device and payment is not received within 21 days, a £15.00 device storage fee will be applied. Devices will be held for no more than 30 days. After this period, ownership of any uncollected items will transfer to CefniTech Solutions Ltd.

2.3 Where an invoice does not relate to a physical device (including but not limited to remote support, labour, software, or purchases), the Company reserves the right to suspend services, withhold deliverables, or cancel ongoing work until payment is received.

2.4 If a payment by cheque or Direct Debit is declined, returned, or otherwise fails, a £15.00 administration fee will be added to the invoice. Clients are responsible for ensuring payment details are kept up to date. Where payment remains outstanding after 30 days, additional collection or legal fees may apply.

3. Cancellation Charges

3.1 If an accepted proposal for a task (including but not limited to computer repairs, IT solutions, purchasing, security, CCTV, networking, tutorials, or related services) is cancelled:

3.2 Within 24 hours of commencement, a refund of 50% of the total invoice value will be provided.

3.3 Within 48 hours of commencement, a refund of 25% of the total invoice value will be provided.

3.4 Cancellations beyond 48 hours of commencement will not be eligible for a refund.

4. The Services

4.1 The Client acknowledges that the Company requires time to process requirements and procure any necessary parts or equipment.

4.2 Services include corrective maintenance and repairs, including fitting of replacement parts which may be refurbished or reconditioned. Any removed parts become the property of CefniTech Solutions Ltd.

4.3 Additional equipment or services must be agreed in advance.

4.4 Consumable items (including but not limited to cables, screens, batteries, printer heads, and toner cartridges) are excluded and charged separately.

5. Software, Data, and Firmware

5.1 Additional charges may apply for services including, but not limited to:

• Data recovery or restoration
• Software installation or configuration
• Training
• Updates or upgrades
• Unauthorised software use
• Inadequate backup procedures

5.2 The Company accepts no responsibility for the security or integrity of software, firmware, or data supplied by the Client. Clients are responsible for maintaining backups.

6. Loan Devices

6.1 Loan devices may be provided at the Company’s discretion while repairs are carried out.

6.2 Loan devices remain the property of CefniTech Solutions Ltd and must be returned promptly in the condition supplied, allowing for fair wear and tear.

6.3 Upon return, loan devices will be inspected. Where damage is identified, the Client will be charged for replacement parts at cost price and labour at prevailing rates.

6.4 If a loan device is lost, stolen, or deemed beyond economical repair, the Client will be liable for the current retail value of an equivalent used device.

6.5 Reasonable steps will be taken to remove personal data from loan devices prior to issue. Clients are advised not to store data on the local system drive (C: Drive).

6.6 The Company accepts no responsibility for data stored on loan devices.

7. On-Site Services

7.1 On-site services are charged at the Company’s prevailing hourly rate, plus a £30.00 call-out fee.

7.2 A minimum booking slot of one (1) hour applies, commencing from arrival at the Client’s premises.

7.3 Cancellation of on-site services is subject to the cancellation terms outlined above.

8. Confidentiality

8.1 The Company will not disclose confidential information except where required to perform services or where the Client has given consent.

9. Intellectual Property

9.1 All intellectual property created by the Company remains its property unless otherwise agreed in writing.

10. Liability

10.1 The Company shall not be liable for loss or damage except where caused by negligence.

10.2 Liability is limited to the value of charges paid for the services provided.

11. Termination

11.1 The Company may terminate services for non-payment, breach, or insolvency.

11.2 All outstanding sums become immediately payable upon termination.

12. Force Majeure

12.1 Neither party shall be liable for failure to perform obligations due to events beyond reasonable control.

13. Governing Law

13.1 These Terms and Conditions are governed by English law and subject to the jurisdiction of the English courts.