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Legal

Terms and Conditions

CefniTech Solutions Ltd — Company No. 13939951

The following Terms and Conditions apply to all work provided by us, CefniTech Solutions Ltd, a company registered in England and Wales, with company number 13939951, trading as CefniTech.

1. Acceptance of Services

  • •Acceptance of CefniTech's services may be provided verbally, in writing, or electronically.
  • •Where the Client confirms agreement to proceed with any repair or service by replying to an email, such confirmation shall constitute acceptance of these Terms and Conditions and authorisation for CefniTech Solutions Ltd to carry out the requested work.
  • •This applies to all services including, but not limited to, computer repairs, diagnostics, remote support, on-site services, software installation, and any related work.
  • •By accepting the services, the Client confirms that they have the authority to grant access to any relevant device, systems, data, or premises as required to perform the services.

2. Invoices and Payments

  • •Once a repair or service is completed, an invoice will be generated unless otherwise agreed in writing.
  • •Payment terms are 7 days from the invoice date, unless otherwise agreed in writing or a different payment term is stated on the invoice.
  • •Where an invoice relates to a physical device and payment is not received within 21 days of the invoice date, a £15.00 device storage fee may be applied. Devices will be held for no more than 30 days.
  • •Where an invoice does not relate to a physical device, the Company reserves the right to suspend services, withhold deliverables, or cancel ongoing work until payment is received.
  • •If a payment by any method is declined, returned, or otherwise fails, a £15.00 administration fee will be added to the invoice.

3. Late Payments

  • •Payment is considered overdue if it is not received by the due date stated on the invoice.
  • •For business Clients, the Company reserves the right to charge late payment interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  • •For business Clients, interest will be charged at 8% above the Bank of England base rate, accruing daily from the invoice due date until payment is received in full.
  • •For business Clients, the Company may also charge fixed compensation of £40 for debts under £1,000, £70 for debts of £1,000 to £9,999.99, and £100 for debts of £10,000 or more.
  • •For consumer Clients, the Company reserves the right to charge interest at 4% above the Bank of England base rate, calculated daily from the invoice due date.
  • •The Client shall be responsible for any reasonable costs incurred in recovering overdue sums, including debt recovery fees, court fees, and legal costs where applicable.

4. Cancellation Charges

  • •If an accepted proposal for a task is cancelled within 24 hours of commencement, a refund of 50% of the total invoice value will be provided.
  • •If cancelled within 48 hours of commencement, a refund of 25% of the total invoice value will be provided.
  • •Cancellations beyond 48 hours of commencement will not be eligible for a refund.

5. The Services

  • •The Client acknowledges that the Company requires time to process requirements and procure any necessary parts or equipment.
  • •Services include corrective maintenance and repairs, including fitting of replacement parts which may be new, refurbished, or reconditioned. Any removed parts become the property of CefniTech Solutions Ltd unless otherwise agreed.
  • •Additional equipment or services must be agreed in advance.
  • •Consumable items (including but not limited to cables, screens, batteries, and toner cartridges) are excluded and charged separately.
  • •Any estimate provided is non-binding unless confirmed in writing as a fixed price.

6. Software, Data, and Firmware

  • •Additional charges may apply for services including data recovery, software installation, training, updates, or upgrades.
  • •The Client is solely responsible for maintaining backups of all software, firmware, and data before any work is carried out.
  • •The Company accepts no responsibility for the loss, corruption, security, or integrity of software, firmware, or data supplied by the Client.
  • •Where data recovery services are requested, no guarantee is given that any lost or damaged data can be recovered.

7. Loan Devices

  • •Loan devices may be provided at the Company's discretion while repairs are carried out.
  • •Loan devices remain the property of CefniTech Solutions Ltd and must be returned promptly in the condition supplied, allowing for fair wear and tear.
  • •Upon return, loan devices will be inspected. Where damage is identified, the Client will be charged for replacement parts and labour at prevailing rates.
  • •If a loan device is lost, stolen, or deemed beyond economical repair, the Client will be liable for the current retail value of an equivalent used device.
  • •Clients are advised not to store personal data on loan devices. The Company accepts no responsibility for data stored on loan devices.

8. On-Site Services

  • •On-site services are charged at the Company's prevailing hourly rate, plus a £30.00 call-out fee.
  • •A minimum booking slot of one (1) hour applies, commencing from arrival at the Client's premises.
  • •Cancellation of on-site services is subject to the cancellation terms outlined above.

9. Confidentiality

  • •The Company will not disclose confidential information except where required to perform services, where the Client has given consent, or where disclosure is required by law.

10. Intellectual Property

  • •All intellectual property created by the Company remains its property unless otherwise agreed in writing.

11. Liability

  • •Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
  • •Subject to the above, the Company shall not be liable for loss of data, loss of profit, loss of revenue, loss of business, or any indirect or consequential loss.
  • •The Company's total liability in connection with any services provided shall be limited to the amount paid by the Client for those services.

12. Termination

  • •The Company may terminate services for non-payment, breach, or insolvency.
  • •All outstanding sums become immediately payable upon termination.

13. Force Majeure

  • •Neither party shall be liable for failure to perform obligations due to events beyond reasonable control.

14. Consumer Rights

  • •Nothing in these Terms and Conditions affects the Client's statutory rights under applicable consumer law.

15. Governing Law

  • •These Terms and Conditions are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.