1. Information We Collect

We collect personal information that you voluntarily provide when interacting with our website (www.cefnitech.co.uk) or contacting us. This includes:

• Website Visitors: Information provided through the Contact Us form, such as your first name, last name, email address, and phone number.
• Communications: Data provided when you contact us via email or other channels, including the content of your message.
• Purchases & Services: Information required for contract fulfillment, customer support, and service delivery.
• Job Candidates: Information submitted in job applications or inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

• Customer Communication: To respond to your inquiries, provide information about our services, and process transactions.
• Contractual Obligations: To fulfill contracts, including payment processing, order delivery, and customer support.
• Business Operations: To analyze business performance, improve our services, and comply with legal obligations.
• Legal Compliance: To comply with applicable laws, including tax obligations, and to protect our legal rights.

3. Sharing of Personal Information

We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:

• Internal Staff: Our employees or contractors who need access to your information to fulfill services or manage operations.
• Service Providers: Third-party vendors who assist us in running our business, such as payment processors, IT services, and analytics providers.
• Legal Requirements: If required by law or to protect our legal rights, we may disclose your information to authorities or in response to a legal process (e.g., court order or fraud investigation).

4. Security of Personal Information

We take reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption to protect data. However, no online data transmission can be guaranteed 100% secure, and we cannot ensure the complete security of your information.

5. Your Rights

As a data subject, you have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to legal exceptions.
• Restriction of Processing: You may request restrictions on how we process your data in certain circumstances.
• Data Portability: You can request a copy of your personal data in a structured, commonly used format.
• Objection: You have the right to object to the processing of your data, especially if we rely on legitimate interests as the legal basis for processing.

To exercise any of these rights, please contact us using the contact details provided below.

6. Retention of Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you request deletion of your data, we will comply unless there are legal obligations or other legitimate reasons for retaining it.

7. Complaints

If you have concerns about how we process your personal data, please contact us. If you’re dissatisfied with our response, you may lodge a complaint with the relevant Data Protection Authority.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with the updated date indicated at the top. We may also notify you of significant changes via email or on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:

• Email: info@cefnitech.co.uk
• Phone: 07721422537